Refund policy

Refunds & Return Policy
Thank you for choosing our nail products. Due to the specificity of the product, please read the following policy carefully before purchasing.
About Product Colors All product colors are based on a live photo. Due to factors such as display color settings and shooting light, the actual product color may be somewhat different from the screen display, and customers who are concerned about color differences should place an order with caution. The color difference is not a product quality issue and is not supported as a reason for applying for a refund.
Return Period We offer a 30-day return policy, which means you can apply for a return within 30 days of receipt of the item.
Return eligibility The following conditions must be met for returned goods:
The goods remain in their original condition upon receipt, unopened, unused.
Keep the original label and packaging.
Provide receipts or proof of purchase
For hygienic and cross-infection protection reasons, the following products do not support returns:
Products opened, used or tried
Nail gels, primers, seals, etc. products that come into direct contact with the skin
Any unopened items in the bundled product
Request a return for color difference (not a quality issue)
Promotional specials and gift cards
How to request a return Please email us at hilifanfactory@gmail.com Contact us with reasons for returns and order information. Upon receipt of the return request, we will provide the return address and instructions on how to do it. Goods sent back directly without an application are not accepted.
Return Address: Please email us at hilifanfactory@gmail.com Get the return address and we will reply within 1-2 business days.
Return shipping costs
Returns due to product quality problems (broken, leaking, mis-issued): Shipping is covered by us and a return shipping cost label is provided.
Returns for non-quality issues (personal reasons, etc.): The return shipping costs are borne by the buyer alone.
It is recommended to send back using traceable logistics methods. We do not accept liability for loss in transit of the returned goods.
Goods damaged and faulty Please check the goods immediately after receiving them. If a product is found to be defective, damaged or mis-sold, please contact us immediately at. hilifanfactory@gmail.com We will handle it for you as soon as possible.
Exchange If you need to exchange an item, the quickest way is to apply for a return first, and after the return is approved, re-order to purchase the desired item.
EU buyers specifically note that according to EU consumer protection regulations, buyers of goods sent to the EU area have the right to return them without cause for 14 days. Goods must be kept in their original condition, unused, labelled and original packaging, and provide proof of purchase.
Refund processing Once you have received a return and have completed an inspection, you will be notified of the results of the review. Once approved, the refund will be returned to your payment account in its original manner within 10 business days. Please note that it may take additional time for the bank or credit card company to process the refund.
If you have not received a refund more than 15 business days after your return has been approved, please contact us at: hilifanfactory@gmail.com